When you can cancel, what you get back, and how long it takes.
Courses
The demo class is free, so there's nothing to refund.
Cancel before the first paid class and we refund the course fee in full.
After the course has started, tell us within 14 days of the first class and we refund the classes not yet taken.
If we cancel a class, we offer another time or refund that class.
Workshops
Free workshops can be cancelled any time; please tell us so someone else can have the seat.
For paid workshops, cancel at least 48 hours before it starts for a full refund. After that we can move you to a later date of the same workshop if there is one.
If we cancel or move a workshop and the new date doesn't suit you, we refund in full.
Shop orders
Cancel an in-stock order before it's dispatched for a full refund.
If something arrives damaged, faulty or not what you ordered, tell us within 48 hours of delivery with a photo, and we replace it or refund it, including delivery.
Unused items in their original packaging can be returned within 7 days of delivery. The return postage is yours unless the item was faulty.
Made-to-order, custom and personalised pieces (such as a name keychain) are made for you, so they can't be returned unless they're faulty or not what you asked for. You can cancel them before we start making them.
How refunds are paid
Refunds go back to the way you paid, through Razorpay, within 5 to 7 working days of our approving them. Your bank may take a little longer to show it.
To ask for a cancellation or refund: email hello@nextoryminds.com, with your order number or the learner's name.